IT MANAGED SERVICES

BDE provides three levels of network management support

1. Network Administration:  We keep your workstations, servers, routers, printers, copiers, scanners, telephones and other technology running at peak performance.  Regular, pro-active maintenance allows your technology to support the business rather than slowing things down.
2. Managed Services:  Adding to Network Administration support, BDE provides IT Management support.  We have a twelve step approach to looking at technology from a strategic perspective to help you increase sales, reduce expense and get the most out of your personnel.  We go beyond being the computer guys in the back room by becoming your outsource Technology Manager or Chief Information Officer, all at a fraction of the cost of hiring this talent.
3. Enhanced Managed Services:  In becoming your outsourced IT Management and network administration team, BDE knows you depend upon us to facilitate your use of technology.  Once we have gotten your organization’s technology under control, BDE steps up to the plate by providing Enhanced Managed Services in which we take on the risk of managing your technology.  Contact us to learn more about this risk mitigation program.

The goal of BDE managed services is to maximize your IT investment.

Beyond basic contract services, BDE offers small- and mid-sized enterprises great vision and depth through IT management consulting. Through our BDE ProVisioning^TM process, we work pro-actively as part of your team to budget, manage and plan the overall IT infrastructure to meet tomorrow's challenges.  With business goals and budgets in mind, we help clients make smart capital investments and plot a path to the future. And with more than 10 years of experience, BDE Computer Services makes upgrades and transitions both smooth and affordable.  

Contact BDE Computer Services for small business IT consulting services.

Infrastructure Management
The success of most small- to mid-sized businesses depends, in part, on IT infrastructure -- the computers, networks, security and applications that form the foundation of an enterprise.  Routine maintenance, updates and upgrades are all part of BDE's contract managed services program. We review current operations, then monitor, maintain and manage for 100% uptime.  Combined with business process consulting, BDE Computer Services focuses on driving peak performance across the organization. 

Information Management
Information fuels sound decision making and keeps an organization strong. 
BDE Computer Services helps enterprises maximize their IT investment by better managing information -- about projects, products and people. Working within the business model, we can configure and manage databases (and control access), either onsite or through secure remote servers.  We can establish or improve the communications bus between databases (and platforms), and the rest of the organization... So managers can leverage information when and where it's needed.

Additional Core Services

Help Desk Services
Avoiding unnecessary employee downtime is critical to keeping your organization running at peak performance.  Don't let employees waste valuable time struggling to use their computers and software applications.  Through our IT Management Platform, BDE Help Desk personnel are available toll-free at 1-888 BDE IT PRO to walk clients through the rough spots in real-time. We can remotely access client computers to solve many problems on the fly.

Our Help Desk personnel are well versed in standard corporate applications such as the Microsoft Office Suite, Adobe Acrobat, Microsoft ActiveSync, Outlook and various Microsoft operating systems (i.e. Windows 98, 2000, XP Home, XP Pro and Vista).  BDE also leverages its IT Management Platform to train clients on these applications in real time right at their desktops. Real time training is recognized nationally to eliminate many follow-up training issues.

Process Development
BDE Computer Services examines existing business processes -- and often finds better, less expensive ways to accomplish the goal.  Our approach adapts or builds the right software / IT solution with management and staff input, then trains personnel to help them use the new application to achieve higher levels of performance.

Custom IT / Network Development
Custom IT and Network development often go hand-in-hand with developing and improving IT processes. Our experienced team can also develop and extend your network to meet expansion needs.  And we can implement innovative solutions to address a variety of business challenges.

Internet / Web Services
BDE Computer Services helps small- and mid-sized businesses harness the Internet for maximum productivity. We can keep Web-based applications and service networks running smoothly.

> Merchant Sites
> Mobile Productivity
> Firewalls & Security
> Secure Server / Web Hosting
> Custom Development / Integration

Disaster Recovery Audits

Disaster Recovery Implementation
An organization is only as secure as its ability to bounce back when the unexpected happens.  Unfortunately, small businesses are typically the most vulnerable.  BDE Computer Services evaluates a range of threats from both external and internal forces, including:

• Unexpected power surges and power outages
• Malware, Trojan Horses, denial of service (d.o.s.) attacks
• Faulty backup and storage systems
• Man-made and natural disasters 
• Employee sabotage
• Moving mishaps

Following our initial assessment, we present you with a plan to minimize (or eliminate) vulnerabilities, and harden your system.  Careful thought is given to your risk tolerance, time to restart your business, and overall budget for recovery.  The goal is not just to survive the unexpected, but to continue operating throughout -- even when other businesses can't. 

Disaster Recovery
BDE Computer Services assists companies in recovering data losses due to fires, theft, hard drive "head" crashes, accidental erasure, and other causes.  With specialized tools at our disposal, we can often create a disaster recovery process that meets your risk tolerance and allowed downtime at a price a small to mid-size business can really afford. 

As we like to say, an ounce of prevention really can avoid a lot of expensive headaches later.  With safeguards and procedures in place as recommended by our disaster recovery audits, most data and system recovery efforts become almost routine.